Frequently asked questions

Top FAQs

I am a food allergic customer. How do you process your gelato and sorbets?


Ingredients that might be considered allergens are listed on the product pages. We take all proper precautions to ensure that products containing allergens are clearly labelled. Please be aware that all products are manufactured on equipment that also processes products containing tree nuts and diary.




What is your return policy?


All sales are final. If your product doesn’t arrive perfectly frozen, we’ll reship the order at our cost. Need customer service? Contact yum@ohmygelato.com.au or use our contact form




COVID-19 – Contactless delivery


We offer a contactless delivery service model that removes face-to-face interaction between staff and customers. Someone still needs to be home to receive the delivery. The ‘Pick Up’ option is no longer available during this time.




Do you have dairy-free flavours?


Yes! Our entire line of sorbets is dairy-free and vegan.




Is Gelato the same as Ice Cream? What's The Difference?


Gelato and Ice Cream look and taste similar, but they are actually different products! Gelato is the Italian word for ice cream derived from the Latin word gelātus, which means 'frozen'. Gelato usually has a butterfat content of around 4 to 9 percent, considerably lower than ice cream. Gelato is lower in fat because it contains less cream and more milk, and is churned slower resulting in less air and a richer flavour.




How much does shipping cost?


We offer 3 shipping tiers, with no minimum order value:

  • Tier A – $7 flat-rate shipping within 15km of Kensington
  • Tier B – $10 flat-rate shipping from 16-20km of Kensington
  • Tier C – $13 rate shipping from 21-25km of Kensington
Spend over $90 on any order and receive free shipping for our 20km delivery radius.




Do you deliver to my suburb?


Our delivery radius is 25km from Kensington. TIER A - If your postcode is listed below, you can select the $7 flat-rate shipping. 3000 3002 3003 3004 3005 3006 3008 3010 3011 3012 3013 3015 3016 3018 3019 3020 3021 3022 3025 3026 3031 3032 3033 3034 3039 3040 3041 3042 3044 3046 3050 3051 3052 3053 3054 3055 3056 3057 3058 3065 3066 3067 3068 3070 3071 3072 3078 3079 3101 3102 3121 3122 3123 3141 3142 3143 3161 3181 3182 3183 3184 3205 3206 3207 TIER B -If your postcode is listed below, you can select the $10 flat-rate shipping. 3023 3027 3028 3038 3043 3047 3049 3060 3061 3073 3081 3103 3104 3105 3107 3108 3124 3144 3145 3147 3162 3163 3185 3186 3187 TIER C -If your postcode is listed below, you can select the $13 flat-rate shipping. 3036 3048 3059 3062 3084 3085 3086 3087 3093 3094 3106 3125 3126 3127 3128 3129 3146 3148 3165 3166 3167 3188 3204 If your suburb is not listed, feel free to contact us with your street address and we will give you a quote for delivery. It is normally a small sum above our Tier C delivery rate.




When will the item I want be back in stock?


We churn fresh gelato and sorbet several times a week. You can check back in a couple of days if the item you want is out of stock.




What if my suburb is not listed?


Feel free to contact us with your street address and we will give you a quote for delivery. It is normally a small sum above our Tier C delivery rate.





Shipping

How do you ship gelato and sorbets?


We pack our frozen goods in an insulated shipping sleeve and its contents are perfectly frozen for up to 3 hours.




Which days of the week do you deliver?


We currently deliver on Thursdays and Fridays. This frequency might increase in Spring/Summer. Stay tuned for updates! Order by Tuesday 5PM to guarantee Thursday delivery. Order by Wednesday 5PM to guarantee Friday delivery.




COVID-19 – Contactless delivery


We offer a contactless delivery service model that removes face-to-face interaction between staff and customers. Someone still needs to be home to receive the delivery. The ‘Pick Up’ option is no longer available during this time.




Can I surprise someone with a gift of OMG?


Oh you generous soul! We can deliver an order with a gift receipt, but you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer. If you want to leave a note for your recipient, you can do so in the 'Note' section in checkout.




How much does shipping cost?


We offer 3 shipping tiers, with no minimum order value:

  • Tier A – $7 flat-rate shipping within 15km of Kensington
  • Tier B – $10 flat-rate shipping from 16-20km of Kensington
  • Tier C – $13 rate shipping from 21-25km of Kensington
Spend over $90 on any order and receive free shipping for our 20km delivery radius.




Do you deliver to my suburb?


Our delivery radius is 25km from Kensington. TIER A - If your postcode is listed below, you can select the $7 flat-rate shipping. 3000 3002 3003 3004 3005 3006 3008 3010 3011 3012 3013 3015 3016 3018 3019 3020 3021 3022 3025 3026 3031 3032 3033 3034 3039 3040 3041 3042 3044 3046 3050 3051 3052 3053 3054 3055 3056 3057 3058 3065 3066 3067 3068 3070 3071 3072 3078 3079 3101 3102 3121 3122 3123 3141 3142 3143 3161 3181 3182 3183 3184 3205 3206 3207 TIER B -If your postcode is listed below, you can select the $10 flat-rate shipping. 3023 3027 3028 3038 3043 3047 3049 3060 3061 3073 3081 3103 3104 3105 3107 3108 3124 3144 3145 3147 3162 3163 3185 3186 3187 TIER C -If your postcode is listed below, you can select the $13 flat-rate shipping. 3036 3048 3059 3062 3084 3085 3086 3087 3093 3094 3106 3125 3126 3127 3128 3129 3146 3148 3165 3166 3167 3188 3204 If your suburb is not listed, feel free to contact us with your street address and we will give you a quote for delivery. It is normally a small sum above our Tier C delivery rate.




What if my suburb is not listed?


Feel free to contact us with your street address and we will give you a quote for delivery. It is normally a small sum above our Tier C delivery rate.





Product Info

Do you have dairy-free flavours?


Yes! Our entire line of sorbets is dairy-free and vegan.




Where does your milk come from?


We source the freshest high quality Country Victoria dairy – Jersey milk from Warrnambool and cream from Timboon.




I am a food allergic customer. How do you process your gelato and sorbets?


Ingredients that might be considered allergens are listed on the product pages. We take all proper precautions to ensure that products containing allergens are clearly labelled. Please be aware that all products are manufactured on equipment that also processes products containing tree nuts and diary.




Is Gelato the same as Ice Cream? What's The Difference?


Gelato and Ice Cream look and taste similar, but they are actually different products! Gelato is the Italian word for ice cream derived from the Latin word gelātus, which means 'frozen'. Gelato usually has a butterfat content of around 4 to 9 percent, considerably lower than ice cream, which means the main flavour ingredient really shines through. Gelato is lower in fat because it contains less cream and more milk, and is churned slower resulting in less air and a denser richer flavour.




Your stuff tastes too good... what's in it?


We use the ingredients from famed regions and the freshest local produce. Absolutely no premixes, artificial flavourings and colourings, or shortcuts!




What is Sorbet?


Sorbet is a frozen dessert made up of just fruit purée (or fruit juice, like lemon juice) and sweetener (commonly sugar, simple syrup, or liqueur). Sorbet is dairy-free and suitable for vegans! Sorbet was originally used as a palate cleanser between courses of large meals, and its first use as a dessert came about in French cafes in the seventeenth century. Sorbet is traditionally served at similar warmer temperatures to gelato to keep it soft enough to eat. Warmer temperatures mean its flavour comes across much richer than ice cream.




How do I store gelato at home?


Our artisanal gelato is made without preservatives or emulsifiers, so one cannot expect the same shelf life of regular ice cream. However, you can prolong storage with these tips!

  1. Keep your gelato or ice cream in your freezer at a steady temperature at all time. The lower the temperature the longer it will last.
  2. Store the gelato at the back portion of your freezer. Whenever you open the door of your freezer, you are letting warm air in. This causes the gelato to melt and refreeze, causing ice crystals to form and ruin the texture.
  3. Do not let the gelato melt on your countertop (or don't wait too long), just scoop what you need right out of the freezer then place it right back in there. You'll need a strong, metal scooper for this!




How do I serve gelato at home?


Did you know that gelato is typically served at a warmer temperature than ice cream? The warmer it gets, the more flavourful and creamier it tastes. It’s always hard to wait, but the closer you can bring your scoop of gelato to the ideal serving temperature of -10ºC, the better your experience will be.




When will the item I want be back in stock?


We churn fresh gelato and sorbet several times a week. You can check back in a couple of days if the item you want is out of stock.




What is your 'Limited Edition' range?


This is when inspiration strikes and we release a limited run of a special gelato or sorbet. We usually only make ONE batch of these, so once the particular item is sold out, it's gone!