Frequently asked questions
Top FAQs
I am a food allergic customer. How do you process your gelato and sorbets?
What is your return policy?
COVID-19 – Contactless delivery
Do you have dairy-free flavours?
Yes! Our entire line of sorbets is dairy-free and vegan.
Is Gelato the same as Ice Cream? What's The Difference?
How much does shipping cost?
We offer 3 shipping tiers, with no minimum order value:
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Tier A – $7 flat-rate shipping within 15km of Kensington -
Tier B – $10 flat-rate shipping from 16-20km of Kensington -
Tier C – $13 rate shipping from 21-25km of Kensington
Do you deliver to my suburb?
Our delivery radius is 25km from Kensington.
We churn fresh gelato and sorbet several times a week. You can check back in a couple of days if the item you want is out of stock. Feel free to contact us with your street address and we will give you a quote for delivery. It is normally a small sum above our Tier C delivery rate. We pack our frozen goods in an insulated shipping sleeve and its contents are perfectly frozen for up to 3 hours. We currently deliver on Thursdays and Fridays. This frequency might increase in Spring/Summer. Stay tuned for updates!
Oh you generous soul! We can deliver an order with a gift receipt, but you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer.
We offer 3 shipping tiers, with no minimum order value:
When will the item I want be back in stock?
What if my suburb is not listed?
Shipping
How do you ship gelato and sorbets?
Which days of the week do you deliver?
COVID-19 – Contactless delivery
Can I surprise someone with a gift of OMG?
How much does shipping cost?
Do you deliver to my suburb?