Question 1

Do you have dairy-free flavours?

Accepted Answer

Yes! Our entire line of sorbets is dairy-free and vegan.

Question 2

How much does shipping cost?

Accepted Answer

We offer 3 shipping tiers, with no minimum order value:
 
Tier A – $7 flat-rate shipping within 15km of Kensington
Tier B – $10 flat-rate shipping from 16-20km of Kensington
Tier C – $13 rate shipping from 21-25km of Kensington
CURRENT OFFER: Purchase 5 jars or more to get free shipping. For this offer, we've extended the delivery radius to these Eastern suburbs: 3110, 3111, 3131, 3132, 3133, 3135, 3149, 3150, 3152, 3167, 3168, 3169, 3170, 3171, 3178, 3179, 3180, 3190, 3192, 3194, 3202

Question 3

How much does shipping cost?

Accepted Answer

We offer 3 shipping tiers, with no minimum order value:
 
Tier A – $7 flat-rate shipping within 15km of Kensington
Tier B – $10 flat-rate shipping from 16-20km of Kensington
Tier C – $13 rate shipping from 21-25km of Kensington

Question 4

Do you deliver to my suburb?

Accepted Answer

Our delivery radius is 25km from Kensington.
 
TIER A - If your postcode is listed below, you can select the $7 flat-rate shipping. 
3000
3002
3003
3004
3005
3006
3008
3010
3011
3012
3013
3015
3016
3018
3019
3020
3021
3022
3025
3026
3031
3032
3033
3034
3039
3040
3041
3042
3044
3046
3050
3051
3052
3053
3054
3055
3056
3057
3058
3065
3066
3067
3068
3070
3071
3072
3078
3079
3101
3102
3121
3122
3123
3141
3142
3143
3161
3181
3182
3183
3184
3205
3206
3207
 
TIER B - If your postcode is listed below, you can select the $10 flat-rate shipping. 
3023
3027
3028
3038
3043
3047 
3049
3060
3061
3073
3081
3103 
3104
3105
3107
3108
3124
3144
3145
3147
3162
3163
3185
3186
3187
 
TIER C - If your postcode is listed below, you can select the $13 flat-rate shipping. 
3036 
3048
3059
3062
3084
3085
3086
3087
3093
3094
3106
3125 
3126
3127
3128
3129
3146
3148
3165
3166
3167
3188
3204

Question 5

When will the item I want be back in stock?

Accepted Answer

We churn fresh gelato and sorbet several times a week. You can check back in a couple of days if the item you want is out of stock.

Question 6

Do you deliver to my suburb?

Accepted Answer

Our delivery radius is 25km from Kensington.
 
TIER A - If your postcode is listed below, you can select the $7 flat-rate shipping. 
3000
3002
3003
3004
3005
3006
3008
3010
3011
3012
3013
3015
3016
3018
3019
3020
3021
3022
3025
3026
3031
3032
3033
3034
3039
3040
3041
3042
3044
3046
3050
3051
3052
3053
3054
3055
3056
3057
3058
3065
3066
3067
3068
3070
3071
3072
3078
3079
3101
3102
3121
3122
3123
3141
3142
3143
3161
3181
3182
3183
3184
3205
3206
3207
 
TIER B - If your postcode is listed below, you can select the $10 flat-rate shipping. 
3023
3027
3028
3038
3043
3047 
3049
3060
3061
3073
3081
3103 
3104
3105
3107
3108
3124
3144
3145
3147
3162
3163
3185
3186
3187
 
TIER C - If your postcode is listed below, you can select the $13 flat-rate shipping. 
 
3036 
3048
3059
3062
3084
3085
3086
3087
3093
3094
3106
3125 
3126
3127
3128
3129
3146
3148
3165
3166
3167
3188
3204

Question 7

What is your 'Limited Edition' range?

Accepted Answer

This is when inspiration strikes and we release a limited run of a special gelato or sorbet.
 
We usually only make ONE batch of these, so once the particular item is sold out, it's gone!

Question 8

Which days of the week do you deliver?

Accepted Answer

For our current lockdown offer 15-17 September:
MONDAY - South & East suburbs
TUESDAY - North & West suburbs
Order by FRIDAY 9PM to guarantee delivery. No exceptions granted!

Question 9

I am a food allergic customer. How do you process your gelato and sorbets?

Accepted Answer

Ingredients that might be considered allergens are listed on the product pages. 
 
We take all proper precautions to ensure that products containing allergens are clearly labelled.
 
Please be aware that all products are manufactured on equipment that also processes products containing tree nuts and diary.

Question 10

When will the item I want be back in stock?

Accepted Answer

We churn fresh gelato and sorbet several times a week. You can check back in a couple of days if the item you want is out of stock.

Question 11

How do you ship gelato and sorbets?

Accepted Answer

We pack our frozen goods in an insulated shipping sleeve and its contents are perfectly frozen for up to 3 hours.

Question 12

Your stuff tastes too good... what's in it?

Accepted Answer

We use the ingredients from famed regions and the freshest local produce.
 
Absolutely no premixes, artificial flavourings and colourings, or shortcuts!

Question 13

Where does your milk come from?

Accepted Answer

We source the freshest high quality Country Victoria dairy – Jersey milk from Warrnambool and cream from Timboon.

Question 14

Do you have dairy-free flavours?

Accepted Answer

Yes! Our entire line of sorbets is dairy-free and vegan.

Question 15

COVID-19 – Contactless delivery

Accepted Answer

We offer a contactless delivery service model that removes face-to-face interaction between staff and customers. Someone still needs to be home to receive the delivery. 
 
The ‘Pick Up’ option is no longer available during this time.

Question 16

I am a food allergic customer. How do you process your gelato and sorbets?

Accepted Answer

Ingredients that might be considered allergens are listed on the product pages. 
 
We take all proper precautions to ensure that products containing allergens are clearly labelled.
 
Please be aware that all products are manufactured on equipment that also processes products containing tree nuts and diary.

Question 17

How do I store gelato at home?

Accepted Answer

Our artisanal gelato is made without preservatives or emulsifiers, so one cannot expect the same shelf life of regular ice cream. However, you can prolong storage with these tips!
 
Keep your gelato or ice cream in your freezer at a steady temperature at all time. The lower the temperature the longer it will last.
Store the gelato at the back portion of your freezer. Whenever you open the door of your freezer, you are letting warm air in. This causes the gelato to melt and refreeze, causing ice crystals to form and ruin the texture.
Do not let the gelato melt on your countertop (or don't wait too long), just scoop what you need right out of the freezer then place it right back in there. You'll need a strong, metal scooper for this!

Question 18

Can I surprise someone with a gift of OMG?

Accepted Answer

Oh you generous soul! We can deliver an order with a gift receipt, but you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer.
 
If you want to leave a note for your recipient, you can do so in the 'Note' section in checkout.

Question 19

How do I serve gelato at home?

Accepted Answer

Did you know that gelato is typically served at a warmer temperature than ice cream?
 
The warmer it gets, the more flavourful and creamier it tastes. It’s always hard to wait, but the closer you can bring your scoop of gelato to the ideal serving temperature of -10ºC, the better your experience will be.

Question 20

Is Gelato the same as Ice Cream? What's The Difference?

Accepted Answer

Gelato and Ice Cream look and taste similar, but they are actually different products!
 
Gelato is the Italian word for ice cream derived from the Latin word gelātus, which means 'frozen'.
 
Gelato usually has a butterfat content of around 4 to 9 percent, considerably lower than ice cream. 
 
Gelato is lower in fat because it contains less cream and more milk, and is churned slower resulting in less air and a richer flavour.

Question 21

Is Gelato the same as Ice Cream? What's The Difference?

Accepted Answer

Gelato and Ice Cream look and taste similar, but they are actually different products!
 
Gelato is the Italian word for ice cream derived from the Latin word gelātus, which means 'frozen'.
 
Gelato usually has a butterfat content of around 4 to 9 percent, considerably lower than ice cream, which means the main flavour ingredient really shines through.
 
Gelato is lower in fat because it contains less cream and more milk, and is churned slower resulting in less air and a denser richer flavour.

Question 22

What is your return policy?

Accepted Answer

All sales are final. If your product doesn’t arrive perfectly frozen, we’ll reship the order at our cost. Need customer service? Contact yum@ohmygelato.com.au or use our contact form

Question 23

COVID-19 – Contactless delivery

Accepted Answer

We offer a contactless delivery service model that removes face-to-face interaction between staff and customers. Someone still needs to be home to receive the delivery. 
 
The ‘Pick Up’ option is no longer available during this time.

Question 24

What is Sorbet?

Accepted Answer

Sorbet is a frozen dessert made up of just fruit purée (or fruit juice, like lemon juice) and sweetener (commonly sugar, simple syrup, or liqueur).
 
Sorbet is dairy-free and suitable for vegans! Sorbet was originally used as a palate cleanser between courses of large meals, and its first use as a dessert came about in French cafes in the seventeenth century.
 
Sorbet is traditionally served at similar warmer temperatures to gelato to keep it soft enough to eat. Warmer temperatures mean its flavour comes across much richer than ice cream.

Frequently asked questions

Do you have dairy-free flavours?

How much does shipping cost?

How much does shipping cost?

Do you deliver to my suburb?

When will the item I want be back in stock?

Do you deliver to my suburb?

What is your 'Limited Edition' range?

Which days of the week do you deliver?

I am a food allergic customer. How do you process your gelato and sorbets?

When will the item I want be back in stock?

How do you ship gelato and sorbets?

Your stuff tastes too good... what's in it?

Where does your milk come from?

Do you have dairy-free flavours?

COVID-19 – Contactless delivery

I am a food allergic customer. How do you process your gelato and sorbets?

How do I store gelato at home?

Can I surprise someone with a gift of OMG?

How do I serve gelato at home?

Is Gelato the same as Ice Cream? What's The Difference?

Is Gelato the same as Ice Cream? What's The Difference?

What is your return policy?

COVID-19 – Contactless delivery

What is Sorbet?